GE Microwave Troubleshooting Guide

If you’re experiencing issues with your GE microwave and need assistance in troubleshooting, you’ve come to the right place.

In this comprehensive guide .. we’ll provide you with step-by-step instructions and solutions to common problems, helping you get your microwave back in working order.


The purpose of this troubleshooting guide is to help users identify and resolve common issues that may arise with their GE microwave.

It aims to provide step-by-step instructions for troubleshooting and resolving problems without the need for professional assistance, whenever possible.

Safety precautions

IMPORTANT! .. Before attempting any troubleshooting or repair, it is essential to prioritize safety. Always unplug the microwave from the power source before performing any inspections or repairs.

Additionally, .. avoid touching any electrical components or internal parts of the microwave without proper knowledge and protective measures.

Types of GE Microwave

GE offers a variety of microwave models to suit different needs and preferences. The following are some common types of GE microwaves:

  1. Countertop Microwaves: These microwaves are designed to sit on a countertop or any flat surface. They are compact and portable, .. making them suitable for small kitchens or spaces with limited counter space.
  2. Over-the-Range Microwaves: Over-the-range microwaves are designed to be installed above a cooktop or range. They typically feature built-in exhaust fans or venting systems to remove cooking odors and steam. These microwaves save counter space and offer convenient access to both the microwave and cooktop.
  3. Built-in Microwaves: Built-in microwaves are designed to be installed into cabinetry or wall units. They are integrated seamlessly into the kitchen design and offer a sleek, customized look. Built-in microwaves are often paired with other built-in appliances like wall ovens.
  4. Drawer Microwaves: Drawer microwaves are installed below the countertop or in kitchen islands. They feature a pull-out drawer design, providing easy access to the microwave without requiring users to bend down. Drawer microwaves are a convenient option for kitchens with limited space or for individuals with mobility limitations.
  5. Microwave Hood Combinations: These microwaves combine a microwave with a range hood. They are typically installed above the cooktop and offer both microwave functionality and ventilation for the stovetop. Microwave hood combinations are a space-saving option that eliminates the need for a separate range hood.
  6. Convection Microwaves: Convection microwaves combine the features of a microwave and a convection oven. They use both microwaves and a heating element with a fan to cook food more quickly and evenly. Convection microwaves are versatile appliances that can be used for baking, roasting, and grilling in addition to traditional microwave functions.

These are some of the common types of GE microwaves available on the market. Each type offers unique features and installation options, .. allowing users to choose the one that best fits their kitchen layout and cooking preferences.

Popular GE Microwave Models

Here are some popular GE microwave models:

  1. GE Profile PEB9159SJSS: This is a 1.5 cubic feet countertop microwave with a sleek stainless steel exterior. It features sensor cooking, which adjusts cooking time and power automatically based on the food’s moisture level. The PEB9159SJSS also has a convection mode for baking and roasting.
  2. GE JNM3163DJBB: This is an over-the-range microwave with a 1.6 cubic feet capacity. It offers 1,000 watts of cooking power and features two-speed venting to remove steam and odors. The JNM3163DJBB also has convenient features like sensor cooking and an integrated cooking timer.
  3. GE JVM6175SKSS: This is another popular over-the-range microwave model with a 1.7 cubic feet capacity. It features 1,000 watts of cooking power and a two-speed, 300 CFM venting system. The JVM6175SKSS offers easy-to-use electronic touch controls and a variety of pre-programmed cooking options.
  4. GE Profile PVM9005SJSS: This is a 2.1 cubic feet over-the-range microwave with a stainless steel exterior. It offers 1,050 watts of cooking power and features a convection mode for more versatile cooking. The PVM9005SJSS also has sensor cooking and steam functions.
  5. GE JES1072SHSS: This is a compact countertop microwave with a 0.7 cubic feet capacity. It offers 700 watts of cooking power and has a small footprint, making it suitable for small kitchens or dorm rooms. The JES1072SHSS features convenient one-touch cooking options and a weight and time defrost function.
  6. GE Profile PTD9000SNSS: This is a built-in double wall oven with a microwave in the upper cavity. It offers a spacious 5.0 cubic feet capacity in the oven and 1.7 cubic feet in the microwave. The PTD9000SNSS features True European Convection cooking, precision cooking modes, and a touch control panel.

These are just a few examples of popular GE microwave models. GE offers a wide range of microwaves with different capacities, features, and styles to suit various needs and kitchen configurations.

Common Issues and Solutions

Microwave does not turn on

  1. Check power source: Safety First! Ensure that the microwave is properly plugged into a functioning power outlet.
  2. Inspect power cord: Examine the power cord for any signs of damage or frayed wires. If any issues are found, replace the cord.
  3. Reset circuit breaker: If the microwave is plugged into a GFCI outlet, check if the circuit breaker has tripped. Reset it if necessary.

Microwave display is not working

  1. Check for loose connections: Inspect the power connections behind the control panel. Ensure that they are securely connected.
  2. Reset the control panel: Disconnect the microwave from the power source for a few minutes, then plug it back in. This can often reset the control panel and resolve display issues.
  3. Replace faulty display unit: If the display remains non-functional, it may be necessary to replace the display unit. Consult the user manual or contact GE customer support for further assistance.

Microwave not heating food

  1. Check power settings: Make sure the microwave is set to the appropriate power level and cooking time for the food being heated. Adjust if necessary.
  2. Verify door closure: Ensure that the microwave door is fully closed and the latch is engaged. If the door is not closing properly, refer to the advanced troubleshooting section.
  3. Inspect and replace faulty magnetron: The magnetron is responsible for generating the microwave heat. If it is defective, it may need to be replaced. It is recommended to seek professional help for this repair.

Microwave buttons not responding

  1. Clean touchpad surface: Over time, the touchpad can accumulate dirt and debris, which may hinder button responsiveness. Clean the touchpad surface with a soft, damp cloth.
  2. Reset the control panel: Unplug the microwave for a few minutes, then plug it back in to reset the control panel.
  3. Replace faulty control board: If the buttons continue to be unresponsive, the control board may be faulty. You might consider to contact GE customer support or a professional technician for further assistance.

Microwave sparks or makes strange noises

  1. Remove any metallic objects inside: Metal objects, such as aluminum foil or utensils, can cause sparks and damage to the microwave. Remove any metallic items before operating the microwave.
  2. Clean the interior of the microwave: Food residue or grease buildup can lead to sparking. Clean the interior of the microwave with a mild detergent and water solution.
  3. Inspect and replace damaged parts: If the microwave continues to spark or make strange noises, there may be damaged components. Note: .. It is recommended to contact a professional technician for inspection and repairs.

Advanced Troubleshooting

Microwave door not closing properly

  1. Check for obstructions: Look for any debris or food particles that may be obstructing the door’s closing mechanism. Clean the area thoroughly.
  2. Adjust door latch mechanism: If the door latch is misaligned, it may not close properly. Adjust the latch mechanism according to the user manual’s instructions.
  3. Replace faulty door switch: If the door switch is defective, it can prevent the microwave from operating. Again .. Consult a professional technician to replace the faulty switch.

Microwave not defrosting properly

  1. Verify correct defrost settings: Ensure that you have selected the appropriate defrost setting and weight for the food being defrosted. Follow the user manual’s instructions for accurate defrosting.
  2. Rearrange food for better airflow: Proper airflow is essential for even defrosting. Rearrange the food to allow better circulation of the microwaves.
  3. Inspect and replace faulty defrost sensor: If the microwave still does not defrost properly, the defrost sensor may be malfunctioning. Seek professional assistance to inspect and replace the sensor.

Microwave turntable not rotating

  1. Check for obstruction or misalignment: Ensure that there are no obstructions, such as food debris or utensils, preventing the turntable from rotating smoothly. Remove any obstructions and realign the turntable if necessary.
  2. Clean and lubricate turntable motor: Over time, the turntable motor may accumulate dirt or become stiff, preventing rotation. Clean the motor and apply a food-safe lubricant according to the manufacturer’s instructions.
  1. Replace faulty turntable motor: If the turntable still does not rotate, the motor may be defective and require replacement. Contact GE customer support or a professional technician for further assistance.

Common Damaged Parts

Here are some common damaged parts that can occur in a GE microwave:

  1. Magnetron: The magnetron is responsible for generating the microwaves that heat the food. Over time, the magnetron can wear out or become faulty, leading to issues with heating or complete loss of heating functionality.
  2. High Voltage Diode: The high voltage diode is responsible for converting the high voltage supplied by the capacitor to the appropriate voltage needed by the magnetron. If the diode becomes damaged or fails, it can result in no heat or uneven heating in the microwave.
  3. Turntable Motor: The turntable motor is responsible for rotating the glass turntable in the microwave. If the motor becomes damaged or stops functioning, the turntable may not rotate properly or at all.
  4. Control Board: The control board, also known as the main control panel or circuit board, controls the various functions and settings of the microwave. If the control board becomes damaged or malfunctions, it can result in issues such as unresponsive buttons, display problems, or complete loss of functionality.
  5. Door Switches: Microwaves have multiple door switches that ensure the microwave only operates when the door is properly closed. If any of the door switches become faulty or damaged, the microwave may not turn on or function correctly.
  6. Touchpad or Control Panel: The touchpad or control panel allows users to select settings and operate the microwave. If the touchpad becomes unresponsive or the control panel malfunctions, it can make it difficult or impossible to use the microwave’s functions.
  7. Fuse: Microwaves have one or more fuses that protect the electrical components from power surges or electrical faults. If a fuse blows or becomes damaged, the microwave may completely lose power or fail to turn on.

These are some common damaged parts that can occur in a GE microwave. It’s important to note that diagnosing and repairing microwave components can be complex and potentially dangerous.

NOTE: .. It’s recommended to consult the manufacturer’s manual or seek professional assistance when dealing with damaged parts in a microwave.

Maintenance and Care Tips

Cleaning the microwave

  1. Use microwave-safe cleaning agents: Use mild dish soap, vinegar-water solution, or microwave-specific cleaning products to clean the interior and exterior surfaces of the microwave.
  2. Wipe down the interior and exterior: Use a soft cloth or sponge to wipe down the interior walls, door, and control panel. Pay attention to any food spills or stains.
  3. Clean the turntable and grease filter: Remove the turntable and wash it in warm, soapy water. Clean the grease filter according to the manufacturer’s instructions.

Regular inspection and maintenance

  1. Check power cord and plug for damage: Periodically inspect the power cord for any signs of fraying, cracking, or damage. Also, check the plug for loose connections.
  2. Inspect door seals for wear or damage: Ensure that the door seals are intact and free from wear or damage. Replace the seals if necessary to maintain proper microwave operation.
  3. Test microwave functionality periodically: Run a simple test by heating a cup of water to check if the microwave is operating correctly. If any issues are noticed, refer to the troubleshooting guide or seek professional assistance.


This guide has provided a comprehensive troubleshooting approach for common issues with GE microwaves. It covered various problems, their potential causes, and the corresponding solutions.

While this guide aims to help users resolve issues independently, some repairs may require professional expertise. If you are unsure or uncomfortable with any repair steps, it is always best to consult a qualified technician.

Remember to always prioritize safety when troubleshooting or repairing your microwave. Unplug the appliance before working on it, avoid touching electrical components without proper knowledge, and follow all safety precautions outlined in the user manual.

By following this GE Microwave Troubleshooting Guide, users should be able to address common issues and maintain their microwave’s optimal functionality.

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