Samsung Refrigerator Troubleshooting Guide

Samsung Refrigerator Troubleshooting Guide 2

The refrigerator is one of the most important appliances in your home, running continuously, keeping food cool or frozen all day and all night. As working very dependably, the refrigerator can break down or problems, like not cooling, not defrosting, or freezing food, which might happen from time to time.

In the market today, there are many leading refrigerator brands, including, Frigidaire, GE Whirlpool, Kenmore, KitchenAid, Maytag, and more. Samsung is also one of the high-quality and popular refrigerators in the United States and worldwide.

With the “Samsung Refrigerator Troubleshoot Guide” provided here, you can learn about the most common problems, and use this guide to figure out what’s wrong. Then you can find the right replacement part, learn how to install it, and fix your refrigerator yourself. This will be saving your money and time.

Common Problems for Samsung Refrigerator

Here is a list of fourteen common problems for Samsung refrigerator and other top brands, like Whirlpool, Frigidaire, GE, or Maytag.

  1. Refrigerator not cooling
  2. Refrigerator water dispenser not working
  3. Refrigerator ice maker not working
  4. Refrigerator ice dispenser not working
  5. Refrigerator not defrosting
  6. Refrigerator noisy or loud
  7. Refrigerator defrost drain clogged
  8. Refrigerator freezer cold, but refrigerator warm
  9. Refrigerator leaking water
  10. Refrigerator freezing food
  11. Refrigerator ice and water dispenser not working
  12. Refrigerator ice maker overflowing
  13. Refrigerator light not working
  14. Refrigerator runs constantly

Samsung Refrigerator Troubleshooting Guide

Below we have listed the most common problems for Samsung refrigerator. Check or test each of the possible causes. You will find some part is defective or is not working properly. It could be the main control board, the water inlet valve, the dispenser control board, the fan blade, or other replacement parts.

After knowing the defective part, you can find the right part for your refrigerator model, watch DIY repairing videos, and fit it yourself.

Here are the common problems and list of parts that might be defective or is not working. Safety Note: Disconnect the refrigerator from the power before fixing or replacing any part.

1. Samsung Refrigerator Not Cooling

  • Condenser coils are dirty.
  • The condenser fan motor is not working properly.
  • The evaporator fan motor is not working.
  • The start relay might be defective.
  • The temperature control thermostat is not working properly.
  • The start capacity might have failed.
  • The temperature control board is defective.
  • The thermistor might be faulty.
  • The compressor is not working.
  • The main control board is defective.

2. Samsung Refrigerator Water Dispenser Not Working

  • The water supply tube is frozen.
  • The water inlet valve might be defective.
  • Low water pressure from house supply.
  • The dispenser control board is faulty.
  • The dispenser switch is defective.
  • The door switch might be faulty.
  • The water filter is clogged.

3. Samsung Refrigerator Ice Maker Not Making Ice

  • Freezer temperature is above 10 degrees F. 10 degrees Fahrenheit (approx. -12 degrees Celsius)
  • The water inlet valve might be faulty.
  • Ice maker assembly is defective.
  • The icemaker module is defective.
  • Low water pressure from house supply.
  • The door switch might have failed.
  • The ice level control board fails.
  • Icemaker mold thermostat might be defective.
  • The ice maker switch is defective.
  • The water filter is clogged.

4. Samsung Refrigerator Ice Dispenser Not Working

  • The dispenser control board is faulty.
  • The dispenser switch might be defective.
  • Auger motor is burned out or defective.
  • The dispenser actuator is broken.
  • The dispenser door motor is not working.
  • Dispenser solenoid is defective.
  • Ice bucket auget is broken.
  • The ice crusher blade is bent or broken.

5. Samsung Refrigerator Not Defrosting

  • Defrost control board is defective.
  • Defrost timer might be defective.
  • Defrost heater assembly is defective.
  • The defrost sensor is faulty.
  • Defrost thermostat is defective.
  • The main control board might be at fault.

6. Samsung Refrigerator is Noisy or Loud

  • The fan blade is faulty.
  • The evaporator fan motor is noisy.
  • Condenser fan motor might be defective.
  • The compressor might be damaged.
  • The water inlet valve is not working.

7. Samsung Refrigerator Defrost Drain Clogged

  • The defrost drain is clogged or frozen.
  • Drain heater might be defective or is not in the proper position.
  • Drain strap is not in the place.

8. Samsung Refrigerator Freezer is Cold, But Refrigerator is Warm

  • Evaporator coils are frosted over.
  • The evaporator fan motor is not working.
  • The damper control assembly is not open properly.
  • Thermistor might be defective.
  • The temperature control board is faulty.
  • The defrost control board fails.
  • Defrost thermostat is defective.
  • Defrost timer is not working.
  • The main control board might be defective.

9. Samsung Refrigerator Leaking Water

  • The defrost drain might be frozen or clogged.
  • The water filter head is cracked.
  • The water filter head seal may be torn or missing.
  • Water filter housing might be cracked.
  • The water inlet valve is cracked or has a loose-fitting.
  • The water tank assembly is leaked.
  • Drain pan is cracked.
  • The water filter is not fitted properly.

10. Samsung Refrigerator Freezing Food

  • The temperature control thermostat is not working properly.
  • Thermistor might be defective.
  • The main control board might be defective.
  • The temperature control board might be at fault.
  • The damper is broken or stuck open.
  • Damper control assembly is broken or stuck open.

11. Samsung Refrigerator Ice and Water Dispenser Not Working

  • The temperature control thermostat is not working properly.
  • Thermistor might be defective.
  • The main control board is defective.
  • The temperature control board is faulty.
  • The damper is broken or stuck open.
  • Damper control assembly is broken or stuck open.

12. Samsung Refrigerator Ice Maker Overflowing

  • Washer pressure from the home supply is low.
  • The water inlet valve might be defective.
  • Ice maker assembly is defective.

13. Samsung Refrigerator Light Not Working

  • The light assembly might be defective.
  • The light bulb might be out.
  • The door switch is defective.
  • Light socket might be defective.
  • The light switch is defective.
  • Lightboard is might have failed.

14. Samsung Refrigerator Runs Constantly

  • Condenser coils are dirty.
  • Freezer temperature is above 10 degrees F.
  • Defrost heater assembly might be defective.
  • Defrost thermostat is defective.
  • Door gasket may be torn or defective.
  • The evaporator fan motor might have failed.
  • Defrosts control board might be defective.
  • Defrost timer might be not working
  • The main control board is defective.
  • Condenser fan motor might be defective.

>> Learn More Refrigerator Repair Help Here <<

Where to Buy the Refrigerator Replacement Parts

In the Internet world, there are a number of sellers offering refrigerator replacement parts in the market. You can search for any appliance parts worldwide.

Recheck your appliance model number, and find the correct defective part number for your appliance. You also are able to read product details, shipping options, return & refund policy, payment options, and compare for the lowest price from these stores online.

Note: We will receive a small commission if you make a purchase through our referral link at no extra cost to you. See Affiliate Disclosure for details.

Other Refrigerator Replacement Parts

More Information

In addition to the Samsung refrigerator troubleshooting guide provided above, you are able to view more solutions for solving problems of other home appliances, like washing machine, dishwasher, dryer, or oven. The troubleshooting guides for other top appliance brands, such as Whirlpool, Frigidaire, GE, LG, Kenmore, Maytag, and KitchenAid are also provided.

Check possible causes, find the right parts, watch replacement videos, and repair the appliance yourself. Save your money!

If you have any message, or need any help, or can not find the correct part for your appliance, please feel free to leave your message in the comment section below. We will get back to you soon. Thank you very much.

>> Find the Right Parts for Your Refrigerator Here <<

72 thoughts on “Samsung Refrigerator Troubleshooting Guide”

  1. Our 4 year old Samsung Inverter Refrigerator forms ice at the bottom of the refrigerator cabinet below the vegetable bins. We keep the freezer compartment setting at 4*F and the fridge at 40*F.
    We live in a tropically humid area year round.
    Might someone have a hunch what our problem might be?
    Thanks from Nayarit, Mexico!
    William Proctor

    Reply
    • Hi William,
      Thank you very much for you information.
      We are sorry to inform you that we are not sure for the problem.
      But if you need the appliance control board or other replacement parts, please let us know your model number. We will get back to you soon.
      Best regards,

      Reply
  2. Dear troubleshooting people,
    our refrigerator Samsung model RF23HCEDBSR/AA is only about 5 years old. The temperature light for the refrigerator section in blinking on and off. What does that mean?

    Reply
    • Hi Tanton,
      Thank you very much for your message.
      One indicator of the control board problems is the temperature light in blinking. However other points could be the problem as well. Please contact your local service to identify the right problem. If you need to replace the control board for your fridge, Samsung RF23HCEDBSR/AA, please view more details and order the part here. >> https://apartso.com/samsung-da94-02274b-refrigerator-circuit-board/
      Best regards,

      Reply
  3. Our Samsung Ice maker has been down for a few months now
    we have to defrost it every other day so we just stopped using
    it and it’s very frustrating to have to buy ice because this refrigerator
    is only 2 years old!!!
    We will never buy another Samsung ” anything”
    Model # RF28K9380SR/AA
    Cost: $2431.00

    Reply
    • Hi Trussell,
      We are sorry to here that. Samsung is one of the popular brands in the world. Let’s a technician check and fix your fridge. It should be stated again.
      If you need any refrigerator replacement part, please let us know.
      Best regards,

      Reply
    • There is a Samsung Service Bulletin (they don’t call it a recall) on this very common problem. Web Search for Samsung Ice Maker Recall. One of the links will be to the bulletin on Samsung web site. On Samsung web site, find support forum, sign up so you can post there, open a problem about this or add an entry to one of the existing forum pages. Samsung seems to be responding by asking for a private message asking for your serial number and other info. I get the impression they are fixing it for free although that is up to them.

      Reply
  4. I am unable to find a repair shop in Memphis for my Samsone Side by side. approx 6 years old. I have called some repairment in Memphis, and they say they don’t work on Samsome Brand. They said call your customer service number and I have been oh hold for 30 minutes plus and no one has answered. you voice mail said hold for a next available operator. Seems you my have a lot of defective Ref sold. I am very disapointed. I went this after noon to Lows and purchased another brand. I will post often on Facebook abut your 30 minutes + waitint time.

    Reply
  5. I have a 5+ year old Samsung refrigerator that has required 4 service repairs. The initial service call was covered under warranty the last 3 have been out of my pocket. The 1st service call was on the water dispenser (the internal water supply line froze). The second service calls was because the freezer stopped working. (Most of the food defrosted and had to be discarded.) The third service call the ice maker stopped dispensing ice, and the most recent service call (June 2021) was because the top refrigerator of the unit would not keep the food cold, (all food had to be thrown out as it spoiled). I just noticed yesterday evening that one of the fans has started making a loud noise. Initially I thought the noise was from internal vibration, but when I open the refrigerator door the fan motor seems to be de-energized costing to a stop, when the fan stops the noise stops. When the door is closed and the fan restarts the noise restarts. I have a feeling that I will need to contact a service company for a 5th time. I have had it with this refrigerator. I would never buy or recommend a Samsung refrigerator to anyone.

    Reply
  6. samsung refrigerator rfg237aars french door, does not get cold. water pools on bottom. hear no fan. freezer works fine. please help

    Reply
    • Hi Robert,
      Thank you very much for your message.
      To solve your problem, please view this information and identify to fix your fridge. The information has created by Repair Clinic, “My Samsung refrigerator is not cooling but my freezer is OK”. Read content here. >> https://bit.ly/3B7dAZ1
      Hope this information can help you.
      Best regards,

      Reply
  7. I have a Samsung RF4287HARS refrigerator. The freezer ;ight doesn’t work and the panel in the next drawer up the operator panel doesn’t have power

    Reply
  8. The ice dispenser leaks water. I have emptied the ice mold twice now and also removed ice from the bucket to see if ice is stuck or auger isn’t pushing ice forward. I use both dispensers about three times a day. So now the water is turned off. It is only one year old. It’s has French doors.

    Reply
    • Hi Ceta,
      Thank you very much for your message.
      Below information should be help.

      “If your refrigerator water dispenser is dripping water, it could be because there is air trapped in the water line, causing a build up of pressure that is forcing some water to seep through the dispenser opening. You should purge the tank if this is happening.

      All you’ll need to do is get a cup and hold it under the dispenser, pressing in the trigger to fill the cup. Keep running the water dispenser for two to three minutes. This should be ample time to get all the air out of the tank and stop the problem if this is in fact the cause.”

      Best regards,

      Reply
  9. My daughter is in the Navy and bought a Samsung 4-door refrigerator for her new townhouse in May. She has not been home since that time, but I moved in 1 month ago to house-sit. The ice maker is not working, What is wrong? Is the appliance still under warranty?

    Reply
    • Hi Jones,
      Thank you for your message.
      For the warranty, please check with your local Samsung seller. Normally the warranty will be 1-2 years. If you need to change the ice maker, please let we know the fridge model number. We will check the part for your.
      Best regards,

      Reply
  10. My 3yr old Samsung fridge is making an annoying humming noise. Its started today as an off and on noise like it had air in a water line. Now it’s a steady humming noise. We’ve had ice machine replced a couple of times.

    Reply
    • Hi Jeff,
      Thank you very much for your message.
      To identify the problem, fix your fridge, or order parts, please contact Repair Service here. >> https://bit.ly/3eVJtbb
      If you need any refrigerator parts, please let us know your fridge number. We will check the part for you.
      Best regards,

      Reply
  11. Our Samsung refrigerator stopped making ice all of a sudden. Water works fine. Model number is RFG297HDWP date of manufacture is May 2013. We had an issue after we purchased it but that was repaired and it has been good since. Any idea what the issue might be?

    Reply
  12. Our 6 yr old samsung side by side quit working . Lights inside work, fuse on pc board is ok. First noticed fridge bar grid on contrrol panel flashing and nothing else on. Unplugged and let sit 5 min, and replugged, relay in the control in rear of fridge clicking and sounds like a fan trying to run then stops.
    Any Help appreciated.

    Reply
    • Hi Robert,
      Thank you very much for your message.
      To identify the correct problem, please contact your local technician. If you need any part for replacement please contact us. We will find the part for you.
      Best regards,

      Reply
  13. had a problem with the audio warning for open door constant on. The repairman fixed. Now, the water dispenser only dispenses 5 oz at a time. The measured fill doesn’t work at all. Repairman is trying to calibrate but it won’t. Now it’s a new problem, but only happened after the last problem was resolved. Disappointing. Do we need to get a new dispenser control board? Can we replace that ourselves? Thanks

    Reply
    • Hi Lisa,
      Thank you very much for your message. Based on your information, one of the problems is control board. Please let us know your appliance model number. we will check the right part for you.
      Best regards,

      Reply
  14. Water dispenser does not work, It still makes ice. thinking just the water line is Froze in the door. how do I thaw it out. IS There a way for me to find out where the water line runs through the door to apply heat to that area ???

    Reply
  15. Have owned my Samsung refrigerator (Model # RF27T5241) since mid-May 2020. The refrigerator is now just 7 months old (December 2021). According to the manual, the filter indicator light should start to blink at around six months, notifying the user to change the filter. Should I assume something is wrong with the indicator light or is it just that I have not dispensed the 300 gallons required to trigger the reset? Thanks.

    Reply
  16. ice machine makes a buzzing sound but no ice will come out changed filter tried to reset the filter light and it still blinks fridge is only 2 years old should not have these problems with this so soon, check water it works just no ice was working the other day

    Reply
  17. model rf4267harsxaa serial number176443bd702113y started a buzzing humming noise 4 days ago then the ice maker quit then the unit stopped working any idea’s

    Reply
  18. How do you set the temp on the refrigerator? I tried to do what the manual said but nothing happens. It is set at 37 and tghat is too cold. Also the freezer is at zero and that is colder than we want it. Can’t change either one. Our three door is only a few months old.

    Reply
  19. I have just replaced my water filter and when I press and hold the ice maker for 3 seconds, the red filter light stays on.

    Reply
  20. the water dispenser comes on by itself and floods my kitchen floor with water why does it do that? it has done it 3 to 4 times in the last 6 months does not make any noise just the water comes out

    Reply
  21. We have Samsung RF4267hars/xaa. We do not have it hooked up to water to make ice or dispense water. (we moved the refrigerator to an outside shed) We are getting error messages 14E and 39E. We know they both have to do with the ice maker. (again, we do not want to make ice or dispense water) How do we reset/ the flashing error codes. We want to see the temperatures of fridge and freezer…not the flashing error codes. Do we remove the ice maker? Reset the ice maker?
    Thanks for your help.
    KK

    Reply
  22. Have a Samsung fridge RT77. Both freezer and fridge led lightings not lighted. Tested both led strips and they are working normally.

    Reply
  23. I have a Samsung convertible top freezer, and for the second time, a big blob of ice has formed in the fridge part, which took a day just to steam off enough to be able to turn the dual down to vacation. I am too small and old to pull it away and unplug it, so it’s taking forever to melt the ice out, and of course food can’t be safely kept in it. What can I safely do to move this along? How can the drain be cleared if that’s the problem?
    Local repairmen are totally unreliable. I got a recommendation from the store where I bought it, and it’s been almost a month and still no show.

    Reply
  24. I am writing this for my sister Connie who has a standard (freezer on top and refrigerator on bottom ) Samsung refrigerator model RF30HDEDTSR that seems to no longer hold the cooling temp that she sets for the bottom refrigerator part. And she has ice coming out of the 6 little holes in the inside of the refrigerator. She no longer has the instruction manual. Any suggestions?

    Reply
  25. we have a Samsung Model # RFG297HDRS which every once in a while will start beeping and the light flashes on and off with the beeping. There is no pattern and I cant figure out why it starts or really what make is stop. I have unplugged it and it seems to stop “sometimes” and sometimes no. Im worried its got to be a bigger problem at some point as its been doing this on and off for quite a while. Any thoughts would be super helpful.

    Reply

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